Payout verification on Mucanto: why Stripe KYC helps you get paid
A one-time Stripe identity check lets your profile go live and your gig payments reach your bank. Here is what it involves and how to pass first time.
In this article
Before you can get paid for gigs booked on Mucanto, there is one step to complete on your account: payout verification, also known as KYC, which stands for "Know Your Customer". It is a one-time identity check carried out through Stripe, the payment provider that handles bookings and payouts on Mucanto.
It can feel like paperwork, but it is what lets money move safely from a client's card to your bank account. Here is what it involves and why it is worth doing early.
What KYC means
Payment companies are legally required to know who they are sending money to. Before Stripe can pay out funds to anyone, it has to collect some information about that person and confirm that it is accurate. That process is KYC.
On Mucanto, you complete it once per account, even if you run several Gig Profiles (DJ, Band, Solo Artist). Billing information comes first, so Mucanto can invoice its service fees, and payout verification becomes available straight after that.
Why verification matters for you
Verification works in your favour in several ways.
Your profile can go live. A profile without billing information and payout verification cannot be published, so clients will never see it. Verification is what turns a draft into a profile people can book.
You get paid without chasing anyone. Clients pay through Mucanto when they book, and the money reaches you through Stripe.
Clients trust verified musicians. Hosts booking for a wedding or company event feel more comfortable paying upfront when every musician has passed an identity check.
Your money is protected. Identity checks make it much harder for anyone to impersonate you, take over your account or redirect your earnings.
No surprises later. According to Stripe's documentation on identity verification for connected accounts, it can temporarily pause payments or payouts when required information is missing or cannot be verified. Completing the check properly from the start avoids holding up money you have already earned.
What you will be asked for
The exact requirements depend on your country and on whether you work as an individual or as a company. For most musicians working as individuals, expect to provide:
your full legal name, date of birth and home address;
contact details such as an email address and phone number;
the bank account where you want to receive payouts;
in some cases, a tax or national ID number.
Stripe first tries to confirm your details automatically. If it cannot, it may ask you to upload a photo of a government-issued ID, a proof of address, or both. Following an update to European requirements in 2026, Stripe's support pages explain that some account holders may instead be offered a quick selfie check, or be asked for one identity document (such as a passport or driving licence) and one proof of address (such as a utility bill or bank statement).
Tips to get verified first time
Many failed verifications come down to the document photo. Stripe's guide to acceptable verification documents lists the common problems, so a few simple habits help:
Use your legal name, exactly as it appears on your ID. Your stage name belongs on your Gig Profile (DJ, Band, Solo Artist), not in your verification details.
Photograph the original document in colour. Screenshots, edited images and black-and-white photos of ID cards are rejected.
Show the whole document, with all borders visible and nothing cropped. If important details are on the back, upload the back too.
Check the expiry date. Expired documents are not accepted.
Use a recent proof of address. Where a utility bill or bank statement is used, it generally needs to have been issued within the last six months.
Use two different documents if both identity and address are requested: one document cannot cover both.
Upload only through the verification flow. Never send ID documents by email or chat to anyone.
What to do now
Open your Mucanto account and complete your billing information in your dashboard settings.
Go to Payments & Invoices, start payout verification and follow the Stripe steps.
Have your ID, a recent proof of address and your bank details ready before you begin.
Check back later in case Stripe asks for anything extra, as requirements can change over time.
Once your profile is complete and verified, the Mucanto team reviews it, and after approval clients in your areas can start booking you.
Sources
Stripe documentation: why connected accounts must be verified and when payouts can be paused
Stripe Support: updated verification requirements for connected accounts in Europe, last updated August 2026
Stripe documentation: acceptable verification documents and common reasons for rejection
